Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are shipped out in 1-3 days. Orders are shipped from our central Florida location and will take 1-5 days to the continental US.
You can create an account during checkout. Your information will be stored for easier ordering in the future.
You can change your shipping address through the Addresses page.
You can track your order and view you order history on the Orders page.
All credit card information is handled by our third party credit card processor or pay later services. We retain the last 4 of your credit card number and expiration. All other financial information is not saved on our servers.
We charge sales tax for purchases in Florida.
- All major credit cards (Visa, Mastercard, American Express and Discover)
- Mobile wallets (Google Pay and Apple Pay)
- Financing through Affirm*
*Rates are between 0-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required
Our store is set up to process orders for the US only. If you would like to place an international order, please contact us for a shipping quote.
Orders typically come in one package. We may ship your order in multiple packages if you order larger quantities.
Yes, all of our products include the original manufacturer’s warranty. Details about the warranty can be seen on each product page. The lengths vary between products.
If you need to swap an item
Returns and Exchanges
Returns are permitted within 30 days of receiving your order. Exchanges are allowed for defective items within 30 days.
Our full return and exchange policy can be read here.
If you have received the wrong item, please contact us and we will get the correct product out to you right away.
If your order has arrived damaged, please contact us with additional information. We will provide further instructions and replacement information.
If you need to return an item either for a return or repair, the return address will be provided when an RMA number is issued. We have multiple locations in the US.
You can contact us with any questions or concerns over on our contact us page.
If you already placed your order with an incorrect shipping address, please contact us as soon as possible to have your address updated.
If your order has not shipped yet, we can usually modify your order. Sometimes your order may have shipped before our system updates the order status. Please contact us with any requests and we will do our best to help you out.
We do not currently allow orders for out of stock items. Please keep an eye on the product for stock updates.